TERMS & CONDITIONS

By booking, purchasing, or participating in any class, membership, program, or service provided by three28.pilates (“we”, “us”, “our”), you agree to be bound by these Terms & Conditions. Please read them carefully before making a booking or purchase.

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We reserve the right to amend these Terms & Conditions at any time. Any updates will be published on our website and will take effect immediately. Continued use of our services constitutes acceptance of any changes.

• You must be 18 years or older to attend classes unless written parental consent is provided.

• You agree to follow all studio rules, safety instructions, and instructor guidance.

• three28.pilates reserves the right to refuse entry or remove any client whose behaviour is unsafe, disruptive, or disrespectful.

• Pilates is a physical activity that involves inherent risks.

• You acknowledge that you are medically fit to participate or have obtained clearance from a healthcare professional.

• You must disclose any injuries, medical conditions, or pregnancies prior to class.

• You participate at your own risk and agree that three28.pilates, its instructors, and contractors are not liable for injury, loss, or damage except where required by Australian Consumer Law.

• All classes must be booked via our approved booking platform.

• Bookings are subject to availability.

• Late arrivals may be refused entry for safety reasons, and the class will be forfeited.

• Classes are non-transferable unless approved in writing

• Cancellations must be made within the stated cancellation window shown at the time of booking.

• Late cancellations or no‑shows will result in:

  • Loss of the class credit, or

  • A late cancellation/no‑show fee (where applicable).

• three28.pilates does not provide refunds for missed classes.

• Class packs must be paid in full upfront.

• Class packs:

  • Are non-refundable

  • Are non-transferable

  • Have a strict expiry date

• Unused classes will expire and cannot be credited unless otherwise required by law.

• Extensions may be granted for medical reasons with a valid medical certificate, at management’s discretion.

• Memberships operate on an automatic recurring payment basis.

• Memberships:

  • Are personal and non-transferable

  • May have minimum notice periods for cancellation or suspension

• Requests to suspend or cancel a membership must be made in writing and in accordance with the stated notice period.

• three28.pilates reserves the right to adjust membership pricing with reasonable notice.

• All prices are listed in Australian Dollars (AUD).

• Prices may change at any time.

• Failed or declined payments may result in suspension of booking access until resolved.

three28.pilates does not offer refunds for:

• Change of mind

• Unused classes

• Missed sessions

• Studio closures due to circumstances beyond our control

Your rights under the Australian Consumer Law are not affected.

• We reserve the right to cancel or reschedule classes or instructors.

• Class credits will be returned where a class is cancelled by three28.pilates.

• We are not liable for indirect losses arising from schedule changes

• You are responsible for your personal belongings.

• three28.pilates is not liable for loss, theft, or damage to personal items.

All content, branding, and materials used by three28.pilates remain our intellectual property and must not be reproduced without written permission.

Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

For questions regarding these Terms & Conditions, please contact:

📧 hello@three28.pilates
📍 Cabramatta, NSW 2166