PRIVACY POLICY

three28.pilates (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

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By using our website, booking classes, or engaging with our services, you consent to the collection and use of your information in accordance with this policy.

We may collect personal information including, but not limited to:

• Full name

• Email address

• Phone number

• Date of birth

• Emergency contact details

• Health and injury information relevant to safe participation in Pilates

• Payment and transaction details

• Booking and attendance history

We only collect information that is reasonably necessary for the operation of our business.

Personal information may be collected when you:

• Create an account or make a booking

• Purchase a class pack or membership

• Complete an intake or waiver form

• Contact us via email, phone, social media, or our website

• Participate in classes or studio activities

• Subscribe to our mailing list or promotions

We use your personal information to:

• Provide and manage Pilates services

• Process payments and bookings

• Communicate with you regarding classes, schedules, and updates

• Ensure your health and safety during sessions

• Improve our services and customer experience

• Comply with legal and regulatory obligations

Sensitive information (such as health data) is collected only with your consent and is used solely to:

• Ensure safe instruction

• Provide appropriate exercise modifications

• Meet insurance and legal requirements

We do not sell or rent your personal information.

Your information may be disclosed to:

• Service providers (e.g. booking systems, payment processors)

• Professional advisors (accountants, insurers, legal advisors)

• Government or regulatory authorities where required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure, including:

• Secure digital systems

• Restricted access to personal data

• Reputable third‑party platforms with privacy safeguards

When personal information is no longer required, it is securely destroyed or de‑identified.

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and in accordance with Australian Privacy Principles.

You may receive communications about studio updates, offers, or events.
You can opt out at any time by:

• Using the unsubscribe link in emails, or

• Contacting us directly

Our website may use cookies or similar technologies to:

• Improve website functionality

• Analyse traffic and usage patterns

You can disable cookies via your browser settings, though this may affect website performance.

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of external websites.

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will take effect immediately upon publication.

If you believe your privacy has been breached, please contact us. We take privacy complaints seriously and will investigate promptly.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For privacy enquiries or requests, please contact:

📧 hello@three28.pilates
📍 Cabramatta, NSW 2166