PRIVACY POLICY

Three28 Pilates (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information when you interact with us, attend our studio, use our website, or purchase our services.

Business Name: Three28 Pilates
Location: 24 Sussex Street, Cabramatta NSW 2166
Contact Number: 0470 626 678
Website: www.three28pilates.com.au

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include (but is not limited to):

• Name

• Date of birth

• Address

• Email address

• Phone number

• Payment details

• Photographs

• Identification documents

• CCTV footage

We may collect personal information directly from you when you:

• Sign up for a membership

• Book or attend a class or service

• Complete forms or waivers

• Interact with us in person, online, or via phone/email

• Subscribe to our mailing list

• Attend our studio premises

We collect personal information for purposes including:

• Providing Pilates classes, sauna services, and related offerings

• Creating and managing memberships

• Verifying identity

• Processing payments

• Communicating with you

• Improving our services

• Ensuring safety and security

• Complying with legal and regulatory requirements

Sensitive information (such as health information or identification documents) will only be collected:

• Where reasonably necessary for our services

• With your consent

• Where required or authorised by law

Our studio premises are monitored by closed‑circuit television (CCTV) cameras for safety, security, and incident management purposes.

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7.1 Location of Cameras

Cameras may operate in common areas such as:

• Reception

• Entrances and exits

• Training areas

Cameras are not installed in private areas such as bathrooms or change rooms.

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7.2 Use of Footage

CCTV footage:

• Is used solely for security and safety purposes

• Is stored securely

• Is accessed only by authorised personnel

• May be disclosed where required or authorised by law

By entering our studio, you acknowledge and consent to CCTV monitoring in accordance with this Privacy Policy.

To create and manage memberships and comply with third‑party requirements, we may collect:

• A photograph of a valid government‑issued ID (e.g. driver licence or passport); and

• A headshot photograph of you.

This information is collected with your consent.

Where required, your identification and headshot photograph may be collected and used for the purpose of:

• Creating

• Verifying

• Managing

a membership with Cabramatta Rugby League.

Your information may be disclosed to Cabramatta Rugby League only for these purposes.

We take reasonable steps to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification or disclosure

Information is stored securely and retained only for as long as necessary, unless a longer retention period is required by law.

We may disclose your personal information to:

• Service providers assisting our operations (e.g. booking or payment systems)

• Sporting or membership organisations (such as Cabramatta Rugby League)

• Legal or regulatory authorities where required by law

We do not sell your personal information.

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

Our website may use cookies and similar technologies to improve functionality and user experience. You may disable cookies via your browser settings if you prefer.

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link or contacting us directly.

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Three28 Pilates
📍 24 Sussex Street, Cabramatta NSW 2166
📞 0470 626 678